Delivering Delight in Travel with Test Automation

Delivering Delight in Travel with Test Automation Bridget Hughes April 6, 2021

April 27, 2026 · 3 min read · Testing Guide

Delivering Delight in Travel with Test Automation

Bridget Hughes
April 6, 2021

With the recent CDC proclamation that vaccinated people can safely travel for recreational purposes, millions of Americans are reopen long abandoned traveling apps and websites. For the traveling industriousness, the announcement is a welcome relief after months of uncertainty and stay-at-home requirements of the concluding yr. But the heightened pressing of people jaunt for the initiative clip in over a yr while learning new guard procedures is a double-edged sword for an industry where the user experience is considered a premium. & nbsp;

Learning New Routes and New User Journeys

The user experience is critical as the travel manufacture reopens. Customers are voyage rapidly evolving rule, regulations, and safety procedures while managing tightened budgets and a long leaning of trip that have been delay. Adding the pressure: flying schedule that are prostrate to change as airlines storm up capability to pre-pandemic levels. & nbsp;

Streamlining travel planning with ITS

is a fellowship devoted to the idea of making travel smarter, faster, and easier. Its flagship production, TripEasy, lets users manage an entire trip – flights, hotel, rental, and more – from the like blind, letting travelers minimize pricing while still enjoying easy and comfortable trips. & nbsp;

In order to grapple a fast-paced business, Samar Khan, the VP of Software Development and DevOps, needed to enforce a CI/CD process that would allow the companionship to rapidly create new soma, prove them at an adequate pace, fail quickly, and then iterate. This would enable his squad to acquire a maximum step of innovation without allowing bugs to creep into production. This control that stressed customers would hold a seamless experience - even if their plans changed due to new guard requirements or new flight plans. & nbsp;

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Maintaining an evolving UX through streamlined exam automation

To achieve this goal, Samar needed a way to incorporate a method of UI mechanisation testing that was leisurely plenty for non-technical team members – QAs, BAs, SMEs and people from the travel industry – to use for increasing automated test coverage. Their testing strategy also involve to adapt across a complex product line, since ITS products are deeply unified with airline and hotel APIs. With mabl ’ s concentrate low-code testing capabilities, Samar ’ s squad was capable to assume a individual solution across their entire team regardless of coding experience, that was also able to test everything from themobile web experienceto. As a result, they be quickly able to double their testing coverage and discovered 40 percent few bugs during production.

ITS ’ ability to cursorily innovate without give quality is essential as the travel diligence cook for a wave of new travelers navigating new procedures and changing flying schedules. & nbsp;

Supporting customers through the “ new normal ” with quality engineering

Expectations for the exploiter experience have exclusively heightened over the last year, and the travel industry will be under the microscope as vaccinated Americans re-start traveling. Those eager to reconnect with ally and family as well as guide long-awaited vacations will have slight tolerance for faulty websites or apps. With mabl, ITS has been able to borrow CI/CD and implement quality engineering across their entire product line, streamline automated testing to include complex tests like mobile and API tests. With the ability to innovate faster and test more consistently, ITS can secure that travel apace feels like the new normal.

Quality Engineering Resources

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