We are pleased to denote the launch of the24/7Katalon Support Assistant, an advanced, full-page chat application plan to ply you with fast, accurate, and contextual support.

What is the Katalon Support Assistant?

The Katalon Support Assistant is an AI-powered tool orchestrate to be your first point of contact for technical queries and troubleshooting across the entire Katalon product suite. & nbsp;

You can ask it directly for:

• Product details:Get instant specifications, features, and information. & nbsp;
• `` How-to '' guides:Receive step-by-step instructions and guidance.
• Best practices:Learn the virtually effective ways to use our products.
• Error analysis & amp; troubleshooting:Get help with troubleshooting and understanding error substance.

Pro tip: Tools like SUSA can handle this autonomously — upload your app and get results without writing a single test script.

How is this different from StudioAssist?

It 's important to mention the difference in focus between our two AI supporter:

• Support Assistant Chat Agent:This assistant is focused on providetechnical supportwhen you get issues. It 's your first stop for troubleshooting, product questions, and mistake analysis to get you `` unstuck '' quickly.
• StudioAssist:This assistant is integratewithin Katalon Studio. It is designed to help testers efficientlycreate and understand automated testsas they work.

Key features

We ’ ve built the help with state-of-the-art engineering to provide a superior user experience.

• Lightning-fast & amp; exact reaction:The assistant is powered by Claude 4.5 Haiku, providing incredibly fast and precise answers.
• Intelligent web search:It ’ s integrated with a web hunt tool to provide comprehensive answers that go beyond Katalon documentation.
• Seamless ticket creation:If your issue requires human expertise, the assistant can make a support tag for you directly from the conversation.

How to get started in three easy steps

Meeting the assistant is bare:

1. Step 1: Login to the Assistant -
   Use your Katalon account to get instant entree and start without delays.

If you 're using TestOps, dog on theProfile iconand select the `` Chat with Support Assistant '' button to originate a conversation.

1. Step 2: Ask anything
   Inquire about ware details, `` how-to '' guides, best practices, or error analysis.
2. Step 3: Create a support ticket
   If you need further help, just request the help to create a support ticket * *.

* * Currently, this feature is available exclusively for Enterprise Customers.

A seamless handoff to our squad

The best part? No more restate yourself.

If you nevertheless need help, precisely ask the assistant to make a support tag for you. It will pass yourintact conversation directly to our human support team.No repeating yourself, no start over — just an efficient escalation to get your problem solved.

The next clip you have a query, try the helper firstly. It 's the fast way to get the answer you need.