Experience: Optimizing Functional Coverage for Better Travel Experiences

Experience: Optimizing Functional Coverage for Better Travel Experiences Bridget Hughes January 4, 2023

April 24, 2026 · 4 min read · Testing Guide

Experience: Optimizing Functional Coverage for Better Travel Experiences

Bridget Hughes
January 4, 2023

In 2020, the global business traveling market wasrespect at $ 695.9 billion. By 2028, it is projected to reach over $ 2.1 trillion, growing at a CAGR of 13.2 %. Increasing globalization, the growth of small and medium-sized enterprises (SMEs), and the rise of the case diligence are responsible for driving this growth. & nbsp;

Technology-driven travel direction companyInternet Travel Solutions - ITSfocuses on providing companies with the technology necessary to record and service travel for guest like
RBC, and extraneous pardner group for Amazon, as easily as solutions for airlines, including Spirit and American Airlines. Their proprietary software includes a full-featured engagement platform, reporting, approvals,
saving audits, and an event management system. Recently, ITS has
also been research the use cases of blockchain technology within the industry.

TripEasy Simplifies Complicated Corporate Travel & nbsp;

TripEasy is the ITS corporate online booking locomotive. As compared to many corporate travel booking engines, it aggregate possible travel options across a plethora of airway, hotels, and transport option, but can be customize to fit company locomotion policy, thereby guide the shot and frustration out of business travel. The application is browser-based and has an iOS and Android mobile app. & nbsp;

TripEasy has five different product flows, including:

  • Air traveling, which lets users quality different combination of air travel request.
  • Hotels and cars, which lets users select cars and hotels where the fellowship have negotiated discounted rates.
  • Policies and pattern, which applies company penchant for employee travel.
  • Booking, in which select itineraries are priced and booked.
  • Admin, which allows employee to manage their profile and allows corporate policy coach to oversee their users. & nbsp;

The platform also features a ‘ product mart ’ that allows user to take their preferences. For case, they can choose to travel with a specific airline or stay in a specific hotel. All of this information is stored in a database. & nbsp;

ITS gather its air itineraries, hotels, and cars from many different third-party vendors. For instance, air itineraries come from a spheric distribution system (GDS), such as Sabre or Amadeus. ITS ’ Vice President of Engineering Barti Somaasundaram excuse, “ When the user do a request in real-time, we contact all of these APIs, get the information, consolidate the information, use the concern rules, and then report it backwards to the user. All of these things are done while the user is waiting for the next set of results to show up on the screen. ” & nbsp;

Providing a streamlined booking experience that provide the easiest, most compliant itinerary means constantly updating their application for optimum performance. & nbsp;

Application Modernization

ITS is working through a modernisation initiative to rearchitect some of
their coating with modern architecture. But dealing with unpredictable travel situation traffic need a more active decoupled service-based architecture that continued ITS ’ dedication to stress-free booking experiences. For example, if a flying is canceled, ITS and other travel sites are likely to see a upsurge in visitor. A modernized coating would allow the ITS team farther improve their customer experience and functionality across their wide-ranging use cases. & nbsp;

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The squad ’ s finish was to improve app execution and enable it to dynamically scale with increased hunt traffic patterns. They also wanted to ensure that the app ’ s functionality was maintained, and that it was capable to validate customer-specific use case on specific policies and itinerary, as well as negotiate fares. Critically, ITS also needed to migrate customers without issue.

The coating is presently live in production, and the first customers have been migrated to the new program. ITS plans to experience all customers transmigrate in early 2023. & nbsp;

mabl facilitate ITS reduce test run time from 11 hr to 2.5 hours

The new microservice architecture is designed to get the ITS experience as fast and seamless as potential. Test automation with mabl help ensure that Barti ’ s team can manage character across all functionalities and user journeys. & nbsp;

Each of the ITS booking website must be tested in QA, staging, and production environments. Since each corporation can file administrative exploiter and travelers, each singular role must also be tested across different permissions and privileges. & nbsp; This means that as part of every release, the company need to test the functionality of each of these sites, and ensure that the user interface (UI) is validated through all of the page features in all environments. In full, there are over 800 test cases across 80 test plans in mabl, which ensure that ITS can manage quality throughout the total user journey. & nbsp;

“ We 've been using mabl for about three years now and we have been steadily better our overall test coverage, ” state Barti. & nbsp;

Time savings with mabl have played a major role in that improvement. The team does three deployment into the QA environment each day, immediately follow by machine-controlled saneness testing. Developers then receive an machine-driven e-mail show the character of each build well-nigh directly. This rapid feedback permit the team to rapidly address any issues and test any jam within ITS ’ two-week sprint cycles. & nbsp;

“ We get the output of these exam about forthwith. It gives an immediate feedback loop to the developers to create certain that the build quality is stable, and that at any given time we will be capable to move into a QA or degree environment, ” Barti adds. & nbsp;

ITS prioritizes hurrying to market, which means that it does bi-weekly release cycles. With mabl, ITS has cut the entire run time for its 800 test cases from 11 hours of manual try to 2.5 hr of automated testing. Next, ITS contrive to become its focus to API and mobile mechanization using mabl ’ s. & nbsp;

Continuing to Set the Bar in Business Travel

Testing ensures that an intensive modernisation and complex architecture translate to seamless user experience with ITS. & nbsp; When it come to lessons see, Barti volunteer the following advice to teams looking to improve their examination strategy: “ Based on what we saw, I think it is significant to receive a dedicated team that is undisturbed by anything else to be fully focused on these modernization or re-architecture efforts. ”

Watch Barti ’ s mabl Experience 2022 presentation and the rest of our on-demand session..

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